Triple One 3

Shipping and Delivery

TripleOne3 of Restaurants ("we" and "us") is the operator of (https://tripleone3.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Accuracy of Shipping Informatione

Please ensure the accuracy of the information you have provided on your order form. In the event that item(s) are returned to us because of an incorrect or incomplete address, we will treat this as a failed delivery, which then, we will credit back to your account, the original purchase price minus all the shipping costs we have incurred.

3.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can look into the matter and assist further.

4. Duties & Taxes

4.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

4.2 Import Duties & Taxes

Import duties and taxes for international shipments may be imposed upon arrival in destination country. This varies by country, and you will be laible for such duties and taxes. Hence, we strongly encourage that you find out about these potential costs before placing an order with us.

If you are unwilling to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at your expense. We will then refund you the value of goods paid, minus the cost of the return shipping. Please note that the cost of the initial shipping will also not be refunded.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Returns & Exchanges

1. EXCHANGE/RETURN POLICY

Please view below for our Exchange Policy. If you are unsure of the procedures, kindly our contact Customer Service Team and we will be glad to assist.

All sale items, regardless local or international orders, are strictly non-refundable and non-exchangeable.

We regret to inform you that all orders are non-cancellable.

1.1 Product Quality

We strive to ensure every customer is truly satisfied with their purchases. All items undergo quality control and are checked for any defects before they are dispatched. We have made every effort to display as accurately as possible the details and appearance of our products listed on our online store. However, due to various uncontrollable factors, e.g. colour variances due to different monitor displays etc), visuals on website may not be identical to actual product received.

1.2 Defected / Faulty Item

"Should you receive an item that you feel is not in a perfect condition or up to your satisfaction, kindly drop us an email within 3 business days at orders@tripleone3.com, and include the following details (a) Order number (b) Name (c) Contact number (d) Item to be returned (e) Reason of return (and include a picture of the defective item, if possible).

We will reply you within 5 working days.

Please note that we can only replace the faulty items with the same product in the same size (if applicable), subject to availability."

1.3 Missing / Incorrect Item

"We apologise if we have missed out or mailed you an incorrect item. Kindly drop us an email at orders@tripleone3.com with the following details (a) Order number (b) Name (c) Contact number (d) Wrong item or missing item.

We will reply you within 5 working days. "

1.4 Exchange Procedure

"All exchanges have to be mailed back to us within 10 working days from the day the parcel was delivered. Exchanges will only be done for item(s) which meets all the following four conditions:

All packing and its content intact
The product is unused
The product is unopened
The product is unaltered

Exchanges for articles which do not meet all four conditions will be duly declined."

All items should be returned in their original packaging to ensure that they are adequately protected in transit, and it will be your responsibility until they reached our office. Hence we strongly recommend you to opt for a registered postage service that allows tracking of parcel.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

How to Return / Exchange?

For all returns / exchanges, please send to:
Attn: Love,Afare Team
TripleOne3 of Restaurants Pte Ltd
3 Shenton Way, #02-11, Shenton House
Singapore 068805

Size Guide

Information will update when available.

FAQs

About TripleOne3

Where are you located?
TripleOne3 is a new brand created under the retail arm of TripleOne3, thus we share the same Headquarter located at Shenton House.
Can I do self-collection for my orders?
We are sorry, but we do not have a retail counter within our Headquarter. Therefore, we are unable to accommodate any self-collection requests. Should you like to purchase and collect your items immediately, you can visit our TripleOne3 of Restaurants. For more details on locations of our restaurants, you can visit https://www.tripleone3.com/en/restaurant-locator.

Please note that items available in store varies. To avoid disappointment, do contact the respective restaurant to check on stock status before heading down.

Ordering

I am having problem with the website.
Please specify the problem and drop us an email at orders@tripleone3.com and we will attend to you.
Can I cancel my order?
All orders are non-cancellable, regardless of local or international orders. In particular, all sale items, are strictly non-refundable and non-exchangeable.
I need to return/exchange an item?
We’re sorry to hear that. Kindly drop us an email at orders@tripleone3.com with the following details (a) Order number (b) Name (c) Contact number (d) Reason (Wrong item/Faulty item/Missing Item) (e) Image of wrong/faulty item, for us to assist you further.

Please note we can only accept the reasons above.

However, all sale items are strictly non-refundable and non-exchangeable.

Shipping

Where do you ship from?
Our products are shipped from Singapore.
Where do you deliver?
We deliver only to locations within the main island of Singapore (including Sentosa Island and Free Trade Zone but excluding the other off-shore islands such as Pulau Ubin, Khusu Island etc).
Do you ship internationally?
Yes, we ship internationally. However, in any event that the country that you wish to ship to is not in our list, you can drop us an email at orders@tripleone3.com and we will explore other ways to get the products to you.
What are the shipping costs?
Shipping costs depends on the destination country and the logistic partner. The system will auto-prompt the cheapest and fastest delivery option and you can get a more specific cost when you choose the shipping partner that you prefer at checkout.
What are your shipping options?
We work with several logistic partners to ensure that our products are shipped to you in the cheapest and fastest way. Depending on your destination country, our system will automatically choose the most optimal shipping option for you.
When will I receive my item?
Shipping within any location in Singapore will take between 3 to 7 days from order confirmation. For international orders, it will take approximately 4 to 22 days, depending on your location and the shipping partner that you have selected. The system will also provide an estimate shipping date once you have chosen the shipping partner upon checkout.
How can I track my order?
Once you have completed your order, your order details will be emailed to you along with a tracking number to track your package.
My order is late/missing – What can I do?
Please email us at orders@tripleone3.com.

Payment

What are the payment options?
We only accept Master/VISA for all online orders.
Are my payment details/data secure?
Your payment details are protected by the OCBC bank payment gateway. TripleOne3 does not and will not save any of such details in our server.

Products

Where do TripleOne3 products come from?
Our food products are mostly produced by our Central Kitchen and other factories located in Singapore and Malaysia. To ensure the quality of our food products, our partners’ factories are all ISO or HACCP certified. Our non-food items are predominantly from China and all products undergo quality and safety check prior to sale on our e-commerce store.
The product looks different compared to the visuals on the website.
We strive to ensure every customer is truly satisfied with their purchases. All items undergo quality control and are checked for any defects before they are dispatched. We have made every effort to display as accurately as possible the details and appearance of our products listed on our online store. However, due to various uncontrollable factors (e.g. colour variances due to different monitor displays etc), visuals on website may not be identical to actual product received.

Membership

Is there a TripleOne3 membership I can join?
We do not have a membership programme at the moment but would love for you to be the first to know whenever we have something exciting to share! You can subscribe to our TripleOne3 mailing list via our website.
Can I enjoy TripleOne3 Rewards Membership privileges at TripleOne3?
Not at this point, but we are exploring on ways to value-add our fans! Stay tuned.

Collaborations

Information will update when available.

Contact Us

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Terms & Conditions

GENERAL TERMS OF USE
1. The use of this Website is governed by these Terms of Use between the customer, referred to as “you” or “customer” and TripleOne 3 Asian Bistro, a business of Triple 13 Food Paradise Pte Ltd, referred to as “TripleOne3” or “we”, “us” or “our” at 3 Shenton Way, #02-11 Shenton House, Singapore 068805.
INTRODUCTION
1. These Terms of Use apply to the use of TripleOne3 website or its associated webpages (the Website), including the ordering, purchase, fulfilment and delivery of Order. Each Order placed with TripleOne3 shall be governed by the present Terms of Use together with the Privacy Policy and any other additional conditions on the Website. Unless otherwise provided in the present Terms of Use, they shall apply to the exclusion of all other conditions. Please read the following Terms of Use carefully before placing your order with TripleOne3.
2. Your Use of the Website
  1. You may order from TripleOne3 if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.
  2. Each order you place will be a separate and binding agreement between you and TripleOne3 in accordance with these Terms of Use.
ORDERS
1. Triple 13 Food Paradise Pte Ltd hereby grants to You a personal, non-transferable and non-exclusive license to access, read and download one copy of the Content.
  1. You may place an Order with TripleOne3 through the website tripleone3.com
  2. The prices payable for the items you order are those displayed on this Website on the date you place your Order subject to prevailing government taxes, unless otherwise stated.
  3. Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your Order, calculated based on the delivery method you select.
  4. In completing the online order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will allow us to provide you with the Delivery Service. Please see our Privacy Policy for more information on how and why we process personal data collected from you. TripleOne3 will not be liable to you for your losses or that of any third party for a delay or failure to process, fulfil or deliver the Order to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you.
  5. After you have selected the food items comprising your Order, you will be directed to an order confirmation webpage allowing you to review your Order, choose your delivery method and check the total price.
  6. Once you have made payment and submitted your Order, TripleOne3 will email you a confirmation of the Order within a few minutes, setting out the details of the Order and location for collection and delivery. If you do not receive an email confirmation, please check your Spam/Junk mail folder.
  7. A contract for provision of the Order and Delivery Service shall be formed upon issuance of the email confirming the Order. Once an Order is confirmed, the Order may not be cancelled and no refunds are permitted, unless changes to the Order are made by agreement with TripleOne3 and any cancellations are otherwise in accordance with these Terms of Use. However, we will allow you to return goods in accordance with the Returns Policy. You must check your order carefully prior to submitting your order with us. For terms regarding cancellations or returns of orders, see the ‘Order Cancellation and Returns’ section (clause 10) of these Terms and Conditions.
  8. You will be provided with an automatic order ID upon submission of your order to the Website. The order ID is required when collecting your Order or contacting our Customer Service Centre in regards to your Order.
  9. Where you place consecutive or separate Orders, we cannot consolidate the Orders into one. A separate delivery fee will apply to each order in accordance with clause 8. You may place an Order of up to a total value of $3,000 (inc GST).
1. TripleOne3 reserves the right to accept or reject your order for any reason at any time.
2. When we accept an order, it represents an agreement by us to fulfil your Order in accordance with these Terms of Use.
3. In the event that we reject an order under clause 4.1, we will notify you of that rejection and the reason for rejection via email within five (5) business days after the placement of the order. We will not be liable to you for your loss or that of any third party for the rejection of an order.
4. Where we reject an order and your payment for the Order has already been processed, we will refund any money paid to us in respect of that order and make reasonable endeavours to process the refund within ten (10) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. TripleOne3 is not liable with respect to any losses, damages, costs, expenses or injuries you or any third party incur as a result of any delay in processing your refund.
5. If we are unable to contact you in relation to your order under these Terms of Use using the contact details you provide during the order process after having made reasonable attempts to contact you, we will reject the order under clause 4.1 and we will notify you of that rejection via phone or email within three (3) business days after the placement of the Order. TripleOne3 will not be liable to you for your losses or that of any third party for the rejection of an order.
1. You acknowledge and agree from time to time, some items on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this occurs, we will contact you to inform you of the unavailability of the item(s). Your sole remedies shall be to replace the unavailable item with another item of equal or lower value at no additional charge, replace the unavailable item with another item of greater value and make payment on the difference in value, cancel your Order and arrange a full or partial refund, or come to an alternative arrangement. Where a comparable item or alternative arrangement cannot be agreed upon, we will refund you the price paid for the goods. We will use reasonable endeavours to process the refund within fourteen (14) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. TripleOne3 is not liable with respect to any losses you or any third party might suffer as a result of any delay in processing your refund.
2. We reserve the right to withdraw or suspend any items displayed on the website from sale either temporarily or permanently at any time without notice to you. TripleOne3 will not be liable to you for any losses you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular good.
3. Where an item which is the subject of an order has been withdrawn or suspended from sale and your payment for the goods has already been processed, we will use reasonable endeavours to refund any money paid to us in respect of that goods within fourteen (14) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. TripleOne3 E-shop is not liable with respect to any losses you or any third party might suffer as a result of any delay in processing your refund.
4. Where your Order is affected by an error on the website (for example, in relation to a description of goods, an image, price or otherwise), we will reject the part of the Order that is the subject of the error. If applicable, TripleOne3 will proceed to fulfil the remainder of your Order in accordance with these Terms of Use. If you are not satisfied with the partial fulfilment of your order, you can return your Order to us in accordance with the Returns Policy.
5. You acknowledge and agree that:
  1. all pictures and images of food items displayed on the Website are solely for illustration purposes only. Actual product may vary.
  2. you have read any corresponding written description of the items prior to submitting your order
  3. any accessory featured with the food items is for illustration purposes only.
1. The Price in respect to the items specified on the Website.
2. Unless otherwise stated, all Prices quoted are in Singapore Dollars and where applicable, inclusive of goods and services tax (GST). GST does not apply to the purchase of Dining Vouchers. Any fees and charges (e.g. Delivery Fee) imposed by these Terms of Use also include GST where applicable.
3. TripleOne3 reserves the right to change or alter the Price on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing (provided your Order is not affected by a pricing error, in which case the procedure in clause 5.4 will apply.
4. In respect of any Order, we will charge you and you agree to pay:
  1. the Price (which is the Price at the time the Order is submitted); and
  2. subject to clause 8, the Delivery Fee.
5. You can pay for your Order by any of the methods specified on the electronic Order form on the Website, which includes but are not limited to credit cards (Visa or Mastercard). When paying by credit card, you authorise TripleOne3 E-shop to debit your nominated card at the time you submit your Order. The name on the credit card used for the payment must match the name on the Order.
6. Vouchers of any forms cannot be used as a form of tender for purchases from the eShop unless otherwise indicated.
7. You acknowledge and agree that payment in respect of an Order must be cleared by TripleOne3 E-shop before Goods which are the subject of an Order are despatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms of Use and you will be notified of this on the Website. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.
8. In paying or attempting to pay for the Order, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
9. You will receive the receipt of purchase via email once payment in respect of your order has been processed.
10. Where an Order is split in accordance with clause 8.6, you may see two separate transactions on your payment statement. You may also be charged additional Delivery Fees in accordance with clause 7.3.
DELIVERY
1. Delivery is available within Singapore in our pre-defined delivery areas for all Orders.
2. Delivery Fee will be subject to the terms and conditions of the promotions being offered. Please refer to the COLLECTIONS / DELIVERY section for details.
3. There may be an increase in the Delivery Fees payable by you in relation to an Order if:
  1. your Order is split and requires multiple deliveries due to:
    1. re-delivery required.
    2. there are more than one location to deliver.
4. We will notify you of any change to the Delivery Fee for your Order, and if you do not wish to continue with your Order, you may cancel your Order. We will refund any money paid to us in respect to your Order and make reasonable endeavours to refund any money paid to us within fourteen (14) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Jia He E-shop is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
5. We cannot guarantee that Orders that are split will be delivered on the same day.
6. From time to time, TripleOne3 may not be able to achieve the delivery time requested. You acknowledge and agree that notwithstanding anything else in this clause
  1. TripleOne3 cannot guarantee that delivery will occur in the delivery time requested
  2. Delivery time frames may change from time to time due to unforeseen circumstances; and
  3. TripleOne3 is not liable with respect to any losses, damages, costs, expenses or injuries you or any third party suffers as a result of a change in delivery times or a delay in delivery.
7. During major sales events, your Order may experience a delivery delay. We will contact you if there will be significant delivery delay.
8. Delivery will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order where you require multiple delivery destinations.
9. At the time of the delivery, you may be asked to verify your payment details and that the items being delivered correspond to your Order.
10. You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay any associated fee for redelivery.
11. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you to collect your Order from TripleOne3. It is your responsibility to follow the instructions stated on the calling card.
12. Where you do not collect your Order from the specified location within 1 day of a failed delivery, you must call our Customer Service Centre on 9796 0837 or email us at enquiries@tripleone3.com for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
13. You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place in advance by calling our Customer Service Centre on 9796 9837 after placing your Order. This includes, without limitation:
  1. Restricted access or parking for our truck;
  2. Restricted or limited access to the premises; or
  3. If you have narrow doors, spiral staircase or tight corners.
  Where redelivery is required because access issues or limitations for making delivery, you may be required to pay any associated fees for redelivery.
14. Upon delivery, you must check that the items delivered match your Order. If there is obvious damage to the items due to transit, you must contact our Customer Service Centre as soon as practicable on 9796 0837 or email us at enquiries@tripleone3.com. If the items are not as ordered, you may return the items to us in accordance with the Returns Policy. If items are missing from your Order, you may call our Customer Service Centre or return the Goods to us in accordance with the Returns Policy. You must let us know about any damaged, missing and incorrect items as soon as possible. You can otherwise return the items in accordance with the “Order cancellation and returns” section (clause 8) of these Terms and Conditions. Any items replaced under the Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge. Any returns due to you changing your mind about your purchase will attract a redelivery fee.
15. Insurance and express delivery is not available in respect of your Order.
1. Risk and title in the Order passes to you on the date and time of delivery of the Order to the Delivery staff.
1. Unless provided for under these Terms of Use, no cancellations or changes to Orders will be accepted, and the items will be delivered to the stated Delivery Address in accordance with these Terms of Use. Therefore, you should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return the items in accordance with the Returns Policy.
2. Items can only be returned under these Terms of Use and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions.
3. The following terms apply in addition to the Returns Policy for purchases from TripleOne3:
  1. Food items purchased from TripleOne3 will not be refunded or exchanged, unless required by Law.
4. If you would like to make a return under the Returns Policy and you do not live near a TripleOne3 restaurant, call the Customer Service Centre on 9796 0837 or email us at enquiries@tripleone3.com to organise an alternative arrangement.
5. Where we reject or cancel your Order under these Terms of Use, we will refund the Price of the Order to you in accordance with these Terms and Conditions. We will use reasonable endeavours to refund any money paid to us within fourteen (14) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. TripleOne3 is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
6. It is a condition of Visa and MasterCard schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. TripleOne3 E-shop is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.
1. The Order, Price and promotions that are offered on the Website may not correspond to those for dine-in at TripleOne3 restaurant for instance where there may be different loyalty and online promotions running concurrently.
2. TripleOne3 does not price match.
3. All references to times in promotions are based on the local time in Singapore unless stated otherwise.
1. Additional terms and conditions apply with respect to the use of Dining Vouchers you purchase from the Website.
2. Dining Vouchers are treated like cash. Lost or stolen vouchers will not be replaced or refunded. Dining Vouchers cannot be used for the payment of online purchase and outdoor catering services. Dining Vouchers are not redeemable for cash and cannot be exchanged.
3. Dining Vouchers expire six months from the issue date. For the avoidance of doubt, this is the date in which TripleOne3 issued the Dining Voucher and not the date you received the Dining Voucher. Any unused amount after the expiry date of the Dining Voucher will not be refunded or credited.
4. Dining Vouchers are to be used for the purchase of goods and services at TripleOne3 in Singapore (some exclusion may apply). Gift Cards cannot be used as a form of payment for purchases made on Website.
5. For more information, please call 9796 0837.
1. Personal information, such as your contact details, that you provide us during the Order process will be kept and used by us for the purpose of processing your Order in accordance with TripleOne3’s Privacy Policy.
1. You represent and warrant to TripleOne3 that: expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms of Use.
2. Subject to any rights you have under any consumer protection law, TripleOne3 excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms of Use. You are entitled to certain rights under consumer protection law that cannot be excluded.
3. Our liability to you for losses or damages of any kind arising out of these Terms of Use will be reduced or limited to the extent (if any) that you cause or contribute to the losses or damages.
1. TripleOne3 reserves the right to, at its discretion, terminate these Terms of Use and your access to and use of the Website:
  1. for convenience, at any time, upon provision of notice to you;
  2. immediately:
    1. if TripleOne3 reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or
    2. if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied)
1. TripleOne3 reserves the right at all times to make changes to these Terms of Use. Any variations to these terms and conditions will take effect from posting on the Website. The Terms of Use which apply at the time of Order are those that govern your relationship with TripleOne3 with respect to that Order.
2. TripleOne3 may give notice to you by electronic mail. You may give notice to TripleOne3 by electronic mail to our Customer Service Centre.
3. Any provision of these Terms of Use that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.
4. A failure or delay by TripleOne3 to exercise a power or right under these Terms of Use does not constitute as a waiver of that power or right, and the exercise of a power or right by TripleOne3 does not prelude its future exercise or the exercise of any power or right.
LIABILITY
1. The photographs and texts illustrating and describing the items on this Website are non-contractual and for information purposes alone. TripleOne3 shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website.
2. To the extent permitted by law, this Website is provided to you on an "as-is" and "as available" basis and TripleOne3 makes no representation or warranty of any kind, express or implied, regarding the content or availability of our Website, or that it will be timely or error-free or that defects will be corrected.
3. Without limiting the scope of these Terms of Use and to the extent permitted by applicable law, no claim of any kind, whether as to items delivered or non-delivery of items, use of or your inability to use our Website, or any loss of profit, loss of business, business interruption, or loss of business opportunity, or otherwise, shall be greater in amount than the purchase price of the Order in respect of which damages are claimed. In no event shall TripleOne3 liable for any indirect, incidental or consequential damages of any nature (even if the advent of such damage was known or could have been known by TripleOne3), capable of arising in connection with its items, their use, sale or this Website.
4. Nothing in these Terms of Use shall operate so as to limit or exclude the liability of TripleOne3 or the customer to the other for death or personal injury arising out of negligence, fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.
5. The provisions in this Clause (Liability) shall survive and shall not be rendered ineffective by the termination or expiry of these Terms of Use for any reason whatsoever.
ACCURACY OF INFORMATION ON WEBSITE
1. While we endeavour to ensure the accuracy and completeness of information provided on this Website, we are not responsible if the information provided is inaccurate or incomplete. Any reliance on the information provided is at your own risk. You acknowledge and agree that you are responsible for checking the Terms of Use for updates.
INTELLECTUAL PROPERTY RIGHTS
1. All copyrights, trademarks and other intellectual property rights in all text, images and other materials on this website belong to TripleOne3 or are rightfully licensed from the relevant owners. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our Website in any way except for your own personal, non-commercial use.
LINKS TO THIRD PARTY SITES
1. This Website contains links that may take you outside the Website. You acknowledge and agree that TripleOne3 cannot be responsible and accepts no liability for the content, accuracy or function of these third party websites. We recommend that you make yourself aware of and carefully read the legal and privacy notices of all third party websites that you visit.
2. These Terms of Use shall be governed by and construed in accordance with the laws of Singapore. Any dispute or claim arising out of or in connection with these Terms of Use, your Order, or the Delivery Service, (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of Singapore courts.

PERSONAL DATA PROTECTION POLICY

GENERAL

Triple 13 Food Paradise Pte Ltd ("us", "we", "our") is the operator of tripleone3.com (the "website"). We take our responsibilities under Singapore’s Personal Data Protection Act 2012 (the "PDPA") seriously. We also recognise the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.
This Personal Data Protection Policy, together with our Terms of Use tripleone3.com, Cookie Policy tripleone3.com, and Terms of Purchase tripleone3.com (if you make a purchase on the website) are designed to assist you in understanding how we collect, use, disclose and/or process your personal data.
Unless restricted by the PDPA or any other applicable law, you agree that we may process your personal data in the manner, and for the purposes set out in the terms described in paragraph 2 above.

WHAT IS PERSONAL DATA

Personal data means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access.
Common examples of personal data could include names, identification numbers, contact information, medical records, photographs and video images.

HOW PERSONAL DATA IS COLLECTED

Here are examples of situations where we collect your personal data:
1. when you register to receive our e-newsletter via our website
2. when you submit a request or query via the Contact Form on our websites
3. when you make a reservation with us through our website, telephone or third party vendor we employ to assist us with our reservation;
4. when you communicate with us directly in relation to our products and services (in person or via our co-workers in our restaurant, by email, telephone or any other means);
5. when you use services that are made available on the website or at our restaurants; such as home delivery and takeaway;
6. when you conduct certain types of transactions such as refunds;
7. when you enter, and when you interact with us during promotions, competitions, contests, lucky draws or special events;
8. when you apply for employment with us;
9. when you participate in surveys and other types of research.

WHEN PERSONAL DATA COLLECTED AND WHAT IS COLLECTED

You can use and browse the website without disclosing your personal data. The provision of your personal data is voluntary. But, if you do not provide your personal data to us, we may not be able to provide the products and services that you require of us.
We collect personal data through newsletter registration, placement of orders, completion of forms, emails, inquiries, requests, and other situations where you have chosen to provide personal data to us.
If you are a candidate for employment, we will collect personal data that you provide to us during the recruitment process, including personal data that is contained in your resume and in any application form that we require you to fill up. Such personal data may include your employment history and working eligibility rights.
Other examples of the types of personal data which we may collect about you include:
1. contact information such as names, addresses, telephone numbers, and email addresses;
2. billing information such as billing address and credit card information;
3. unique information such as ID or passport number, photograph, contact preferences, and date of birth;
4. details of your visits to the website, such as traffic data, location data, and the resources that you access on the website; and
5. your transaction history.

PURPOSES FOR COLLECTION, USE, DISCLOSURE AND PROCESSING OF PERSONAL DATA

You may, in certain circumstances, provide us with personal data relating to third parties (for example, your next-of-kin or any person who may receive delivery of your purchased item on your behalf or, any person whom you have nominated as your referee if you are a candidate for employment). When this happens, you are deemed to have represented and confirmed to us that you have obtained the consent of such third party to provide his/her personal data to us for processing in the manner set out in paragraph 2 above.
We collect personal data if it is necessary for us to conduct our everyday activities or functions.
The personal data which we collect from you may be collected, used, disclosed and/or processed for various purposes, depending on the circumstances for which we may/will need to process your personal data, including:
1. to communicate with you;
2. to maintain and improve customer relationship;
3. to assess, process and provide products, services and/or facilities to you;
4. to administer and process any payments (including refunds) related to products, services and facilities requested by you;
5. to establish your identity and background;
6. to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
7. to provide you with services or assistance that you have requested;
8. to provide you with information and/or updates on our products, services, upcoming promotions offered by us and/or events organised by us and selected third parties which may be of interest to you from time to time;
9. for direct marketing purposes via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels in accordance with your consent;
10. to facilitate your participation in, and our administration of, any events including contests, promotions or campaigns;
11. to maintain and update internal record keeping;
12. for internal administrative purposes;
13. to send you seasonal greetings messages from time to time;
14. to send you invitation to join our events and promotions and product launch events;
15. to monitor, review and improve our events and promotions, products and/or services;
16. to conduct credit reference checks and establish your creditworthiness, where necessary, when providing you with products, services and/or facilities;
17. to administer, process and fulfil your commercial transactions with us (such as a purchase on the Website, a tender award, contract for service or tenancy agreement);
18. to process any payments related to your commercial transactions with us;
19. to process and analyse your personal data either individually or collectively with other individuals;
20. to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;
21. to share any of your personal data with the auditor for our internal audit and reporting purposes;
22. to share any of your personal data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;
23. to share any of your personal data with our business partners to jointly develop products and/or services or launch marketing campaigns;
24. to share any of your personal data with financial institutions necessary for the purpose of applying and obtaining credit facility(ies), if necessary;
25. for audit, risk management and security purposes;
26. for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
27. for enabling us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;
28. to transfer or assign our rights, interests and obligations under any agreements entered into with us;
29. for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;
30. to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations; and/or
31. for other purposes required to operate, maintain and better manage our business and your relationship with us; which we notify you of at the time of obtaining your consent.
As the purposes for which we may/will collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose(s) at the time of obtaining your consent, unless we are permitted by the PDPA or any other applicable law to process your personal data without your consent.

SPECIFIC ISSUES FOR THE DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

In order to smoothly conduct our business operations or to fulfil our obligations to you, we may also disclose the personal data that you have provided to us to our third party service providers, agents, affiliates or related corporations, who may be situated inside or outside of Singapore, for one or more of the purposes stated in or notified to you under the Purposes for Collection, Use, Disclosure and Processing of Personal Data section. We will also disclose your personal data to government regulators or authorities in order to comply with any laws, rules, guidelines, regulations or schemes that apply to us.
Examples of third parties that we disclose your personal data to include:
1. data entry service providers;
2. professional advisors, agencies, consultants and/or external auditors;
3. third party service providers who provide operational services in connection with our business such as telecommunications, reservations, nformation technology, logistics, delivery, assembly, installation, printing and postal services or services relating to marketing and promotional activity; and
4. relevant government regulators or authorities.
The third parties whom we conduct business are only authorised to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to adhere to the PDPA and any policies that we provide, and to take reasonable measures to ensure your personal data is secure.
We respect the confidentiality of the personal data that you provide to us. We do not sell personal data to any third party.

SPECIFIC ISSUES FOR THE DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

You may request to access and/or correct your personal data that is in our possession or under our control by writing to us at dpo@tripleone3.com
For a request to access personal data, we will provide you with the relevant personal data within thirty (30) days from such a request being made.
Where a request cannot be complied with within the above time frame, we will inform you of the reasonably soonest time in which we will respond.
For a request to correct personal data, we will:
1. correct your personal data as soon as practicable after the request has been made unless we have reasonable grounds not to do so; and
2. subject to paragraph 23 below, we will send the corrected personal data to every other organisation to which the personal data was disclosed by us within a year before the date the correction was made, unless that other organisation does not need the corrected personal data for any legal or business purpose.
We may, if you so consent, send the corrected personal data only to specific organisations to which the personal data was disclosed by us within a year before the date the correction was made.
Depending on the scope and nature of the work required to process your access request, we may be required to impose a fee to recover our administrative costs. This will be assessed on a case-by-case basis by our Data Protection Officer. Where such a fee is to be imposed, we will provide you with a written estimate of the fee for your consideration. Please note that we will only process your request once you have agreed to the payment of the fee. In certain cases, we may also require a deposit from you before we process the access request. You will be notified if a deposit is required when we provide you with the written estimate of the fee, if any.
You understand that we are reliant on you to provide us with accurate and complete personal data and with updates if there are any changes to your personal data. We will not be responsible for relying or using any inaccurate or incomplete personal data where you have provided with such personal data and/or have failed to update us of any changes in your personal data.

SPECIFIC ISSUES FOR THE DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

You may withdraw your consent for the collection, use and/or disclosure of your personal data that is in our possession or under our control by writing to us at dpo@tripleone3.com
We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will thereafter not collect, use and/or disclose your personal data in the manner stated in your request.
Your withdrawal of consent may result in certain consequences. For example, it may mean that we will not be able to provide you with certain products or services that you have requested or that we will not be able to continue with your existing relationship with us. We will inform you of such consequences after we receive your request for withdrawal.
However, you understand that notwithstanding your withdrawal of consent, we will still be entitled to collect, use or disclose your personal data if we are required or authorised to do so under the PDPA or any other applicable law.

SPECIFIC ISSUES FOR THE DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

We will put in place reasonable security arrangements to ensure that your personal data is adequately protected and secured. In particular, reasonable security arrangements will be taken to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your personal data. However, we cannot assume responsibility for any unauthorised use of your personal data by third parties which are wholly attributable to factors beyond our control.
We will also put in place measures to ensure that any of your personal data that is in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that:
1. the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and
2. retention is no longer necessary for any other legal or business purposes.

COMPLAINT PROCESS

If you have any complaint or grievance regarding about how we are handling your personal data or about how we are complying with the PDPA, we welcome you to contact us by writing to us at dpo@tripleone3.com
We will certainly strive to deal with any complaint or grievance that you may have speedily and fairly.

CONTACT US

You may contact us (or send us any request or complaint form) either by post or by email at the following address:

DATA PROTECTION OFFICER

Triple 13 Food Paradise Pte Ltd
Address: 3 Shenton Way, #02-11 Shenton House Singapore 068805 (Attn: Data Protection Officer)
Contact No: +65 9796 0837
Email Address: dpo@tripleone3.com

UPDATES ON PERSONAL DATA PROTECTION POLICY

As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time.
We reserve the right to amend the terms of this Personal Data Protection Policy at our absolute discretion. Any amended Personal Data Protection Policy will be posted on the website and can be viewed at tripleone3.com. No individual notice will be sent to you.
You are deemed to have acknowledged and agreed to any amended version of this Personal Data Protection Policy if you continue to use the website after the changes have taken place. As such, you are encouraged to visit the above website from time to time to ensure that you are well informed of our latest policies in relation to personal data protection.

PERSONAL DATA REQUEST FORMS

Personal Data Request Forms Triple 13 Food Paradise Pte Ltd aims to comply with the requirements of the Personal Data Protection Act (PDPA). We will respond within 30 (thirty) working days upon the receipt of your Request. Thank you for your understanding.

(a) Data access request form
To submit a request for access to your personal data, please send us an official email request to dpo@tripleone3.com

(b) Data correction request form
To submit a request for correction to your personal data, please send us an official email request to dpo@tripleone3.com

General consent withdrawal request form
To withdraw consent to the collection, use and disclosure of your personal data, please send us an official email request to dpo@tripleone3.com.

(c) Complaint form
To submit a complaint or grievance regarding how we are handling your personal data or about how we can complying with the PDPA, please send us an official email request to dpo@tripleone3.com

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